What you need to know

Everyone should be able to find out how patient data is used and why, what the safeguards are, and how decisions are made.

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  • Why is it important to use patient data?

    There is huge potential to use patient data for care and to improve health, care and services across the NHS. The information can be used to help:

    • improve individual care
    • understand more about disease
    • improve diagnosis
    • develop new treatments
    • plan NHS services
    • improve patient safety
    • evaluate government and NHS policy.
    Why is patient data used?
  • How is patient data used?

    Patient data must be kept safe and secure, to protect your confidentiality.  

    It’s important everyone should be able to find out about how data is used, including having answers to key questions:

    • What happens to patient data?
    • How is data kept safe?
    • Who can access patient data?
    • Can I be identified from the data?
    • What choices do I have?
    • What are the risks?
    How is patient data used?

Patient data saves lives: animations

We've produced a series of animations to explain why it's so important to use data to improve patient care.

Watch the series

Frequently asked questions

Whenever we go to a doctor or a hospital, they collect data about us, our health and our lifestyle. This is recorded and stored in our patient record. It may include our height and weight, whether we smoke, how much we drink, detail of any allergies, what aches, pains or infections we’ve got, and what medications we are taking. It may also include the results of blood tests, images from MRI scans, and any procedures we’ve had, together with contact information, date of birth, and next of kin information.

Other specialists we see, for example dentists, physiotherapists and psychologists, will also create records.

The NHS uses this information to help provide the best clinical care for us. Because a patient record contains sensitive information about our health, it must be handled very carefully and accessed safely and securely, to protect confidentiality.

Other types of health data include information collected during clinical trials and cohort studies or data generated by you; for example, health apps, fitness trackers or patient surveys.

Everyone in England should be able to access summary information from their GP records online. However, the number of people using this system is low, and the information that is available varies between different GP practices. If you want to access your health records online, speak to reception at your GP practice.

At the moment, very few people have online access to hospital records. The Government has committed that by April 2018 everyone will have access to an online personal health record that includes information from all of their health and care interactions. This is an important goal that will help us feel empowered to manage our care better.

Read how patient access to their medical records has transformed care from a patient's perspective and GP's perspective

You can find out more here:

It is essential that patient data is kept safe and secure, to protect your confidential information. There are four ways that privacy is protected:

  • by removing identifying information, particularly your name and contact details
  • using an independent review process to make sure the reason for using patient data is appropriate
  • ensuring strict legal contracts are in place before data is transferred
  • implementing robust IT security.

Find out more about the safeguards.

Many people are uncomfortable with the idea of companies accessing health information. Find out why commercial organisations might need to use data, how the NHS works in partnership with companies, and the safeguards that are in place to protect your privacy.

  • Companies are involved in many ways in the delivery of care and research across the NHS, but there are strict controls on how companies can use patient data, to protect your privacy.
  • Personally identifiable patient data can only be used if there is a health benefit.
  • The NHS will never share your personally identifiable data for marketing or insurance purposes (unless you specifically say that it is OK).

Find out more about companies accessing patient data.

Patient data saves lives: Diabetes

Mandeep is looking forward to her first baby, but she’s been struggling to keep on top of her diabetes, and finds the constant testing stressful. Data from other women with diabetes helps to improve Mandeep's care and patient data about her will help the care of others too. 

Find out how patient data makes a difference